Research a Healthcare Facility along with a Information System (IS) Paper

A Healthcare Facility along with a Information System (IS) used at this facility - Research Paper Example In other words, the facility serves a population of close to 1.5 million per year. The number of licensed beds as of 2006 is 2,700: patient care as of 2006 was as follows; the annual inpatient admissions were 145,000, annual inpatient days were 733,000, annual outpatient visits was 1,050,000 and the annual home health visits was 233,000 (MedStar, 2007). Programs and services offered by MedStar Health include adult day services, after hours care, cancer services, cardiac services, clinical trials and research, diabetes and endocrinology, executive health services, home care, international services, MedStar Partners Business Diversity Program, MedStar pharmacy, MedStar sportshealth, mental health services, nursing home, orthopedics, outpatient services, RadAmerica – Radiation therapy, rehabilitation, retirement residence, and women’s services (MedStar Health, 2011). The users of health information in MedStar constitute physicians, ancillary staff, IT professions, and pharmacists. The health information revolves around these individuals. In order to meet the requirements of MedStar Health professionals and also reduce the resources and costs needed to run an international healthcare organization, the health facility adopted a hospital information system called Microsoft Amalga (also known as Azyxxi) (Microsoft Corporation, 2008). MedStar has a network of hospitals and other healthcare services; in order to have a glimpse of how users access health information, Washington Hospital Center will be used. MedStar Health is on the move of adopting Electronic Medical Records (EMR) or Electronic Health Records (EHR). Currently, Washington Hospital Center is using both paper records and electronic records. A big challenge to the implementation is the inability to share information with other electronic records systems (Washington

Mobilising Creativity and Innovation Essay Example | Topics and Well Written Essays - 5000 words

Mobilising Creativity and Innovation - Essay Example 1996). In my previous work experience, I was a support worker in customer service, handling customer orders and fielding customer complaints. My domain-relevant skills were proficiency in utilising the electronic computer systems at the firm and excellence at understanding the procurement process along the value chain. In the creative process, I was able to draw on these talents and knowledge bases to come up with innovative service solutions. In this organisation, the service team was not provided with a well-developed training model illustrating best practices for handling customer support issues. Hence, the management team relied on our own creative ideas to ensure that customer’s perceived a rapid response, quality of service, and ability to fulfil their service needs. When first working within the organisation, I was substantially motivated through intrinsic factors, with a genuine enjoyment for the work and the challenge of dealing with diverse and sometimes difficult customer segments. However, over time, with a track record of providing creative solutions to customers, my motivation for creative output began to deteriorate and I was unable to come up with imaginative solutions in difficult service situations. The problem was that I was receiving no external accolades for superior performance and a track record of customer satisfaction. Careful self-reflection indicated a substantial problem: I was heavily reliant on extrinsic motivators to remain motivated toward the creative task in the long-term. The organisation maintained a social norm where it was commonplace for managers to criticise new ideas and there were ample political problems throughout the organisational model, which was identified by Woodman, Sawyer and Griffin (1993) as being barriers to the creative process. However, having been initially motivated intrinsically, I should have been able to overcome these social and organizational-environmental problems